BitSignal FAQs
Most Frequently Asked Questions
What is a Digital Business Card?
A Digital Business Card is the future of networking! Instead of designing a small business card with all of your information and hoping prospective clients and colleagues hold onto it, you can design a digital profile through BitSignal that allows you to send all your important contact information, links, and more, and have your client simply download that information directly into their contacts list.
How Does BitSignal Work?
BitSignal utilizes link management and NFC (near-field communication) technology to create the quintessential, all-in-one digital business card. With you're important links and contact information added to your profile, you can easily share your professional profile with customers and clients with a link, tap, or scan. With your profile pulled up on a client's phone, they can download your contact information into their phone with a tap, ensuring they can always get in contact!
Is an app download required to use or share BitSignal?
Nope! BitSignal does not require an app to use, nor do prospective clients and customers need an app to view your profile.
Does BitSignal require a subscription?
No! BitSignal is a free digital business card service with optional subscriptions for further customization or businesses. You can create a BitSignal digital business card for free right now with just an email and password!
What phones are compatible with BitSignal NFC?
BitSignal NFC Business Cards will work with any modern NFC-enabled smartphone. However, if your phone is of an older generation, each BitSignal profile comes with a unique QR Code and individualized link to your profile, so no matter the phone you're working with, you can still send your clients to your Digital Business Card.
Do I need a physical card to create a BitSignal account?
No, you don't! BitSignal NFC Cards are an accessory to your profile. Your BitSignal profile can be shared through your personalized QR codes and links that you can add to an email signature, social bio, texts, and more. A physical NFC card can wow your clients but is not necessary.
What is NFC technology?
NFC technology is what makes your business card smart! As an evolution of RFID (Radio Field Identification) technology, NFC (Near-Field Communication) transfers information from a chip in the card to a nearby device. NFC technology is common in hotel key cards, ID access cards, etc.
How do I stay up to date with new updates and features?
Subscribing to the BitSignal newsletter will keep you informed of all the new updates and features BitSignal rolls out, from new themes to new whole services.
Profile FAQs
Everything you need to know about how to create and perfect your BitSignal digital profile.
Can I change the info on my profile at any time?
Yes, you can! The benefit of a digital business card is that you can update your information whenever you'd like, without printing a whole new batch of business cards.
Can my account link somewhere other than my BitSignal profile?
Absolutely! In the menu on your profile, you can set up a Simple Redirect by adding a URL. Now, when clients go to view your profile, they will be sent to your submitted link!
Can I customize my profile’s theme?
You sure can! Regardless of your subscription tier, you have access to our default theme designs as well as access to customizing a them of your own. Only accounts in Pro and Enterprise can utilize motion backgrounds (gifs, videos) on their profile, however.
Can you design my profile’s theme for me?
We do not currently offer this service for the Pro and Basic tiers, but this service can be offered to Enterprise customers. Reach out to see if this service applies to you.
What kind of links can I add to my profile?
There are many preset button types you can add to your profile: Email, phone, website, Facebook, Instagram, LinkedIn, Pinterest, TikTok, Tumblr, Twitch, Twitter, WhatsApp, and YouTube.
Will you be adding new themes?
Yes, we will! We are always working on new and exciting themes, so be sure to check back whenever we add our newest designs!
Can prospects save my contact information directly to their phone through my profile?
Absolutely! Every digital business card regardless of subscription tier will have a button under their bio that says 'Download'. When this is pressed, your prospects will have the option to upload all the information on your profile into their contacts list!
How can I send prospects and clients my BitSignal Digital Business Card?
There are a number of ways to send your BitSignal profile to your prospects. Each profile will come equipped with a personalized QR code and link that you can send to prospects through email or other messaging services. When in person, you can pull up a QR code from your profile by tapping 'Share' in the bottom menu, or you can use an encoded NFC Card to share your profile with a tap to the client's phone!
What is the recommended size image for my profile’s banner and profile image?
BitSignal banners are recommended to be 1000 x 333 pixels, and BitSignal profile images are recommended to be 300 x 300 pixels.
Tech Support FAQs
Keep your account up-to-date, secure, and optimized.
How do I reset my password?
In your profile, navigate to your account settings (indicated by your username next to the settings icon) and from there, you can set a new password!
I am having trouble logging into my account, who do I contact?
I need something specific on my Digital Business Card that you don’t have, how can I get this added to my Digital Business Card?
I forgot my password, what should I do?
On the login screen, click 'forgot my password' and input your email to receive a link to reset your password!
Can I change the email associated with my profile?
You can! In your account settings, you can input a new email, input your current password, and reset your account with your new email!
What are the differences between BitSignal on iPhone and Android?
Android and iPhone are slightly different when it comes to BitSignal operations - almost all iPhones have NFC enabled by default, but some Android users will need to manually turn on NFC on their smartphones. Additionally, the process of downloading contact information is as easy as tapping the 'download' button on iPhones, but there will be two prompts for Android users before the contact information can be added to a contacts list.
How do I enable NFC on an Android?
In your Android's settings, navigate to the 'Connections' tab and make sure "NFC and contactless payments' is toggled on!
Phone & Card FAQs
Learn how to set up your phones and use your NFC cards to wow your clients with a BitSignal digital business card.
How do I connect my card to my profile?
Encoding your NFC Card to your profile is simple: on an NFC-enabled smartphone, log in to BitSignal and tap your new NFC card to it. Follow the instructions on the screen, and your card will now be paired with your profile! Follow this guide for more instructions.
Can my card link somewhere other than my BitSignal profile?
Yes, but only if you have your profile set to simple redirect. That way, when your card directs to your profile, your profile will direct to your submitted URL.
Can I have multiple physical business cards linked to the same BitSignal profile?
Absolutely! There can be many physical cards linked to the same account. For instance, you can provide each of your employees with a physical card that links to the same website.
How do I order physical business cards that match my BitSignal profile?
Can I get an NFC business card made custom or feature my own branding?
What should I do if my or a contact’s phone doesn’t support NFC?
There are other ways to share your BitSignal profile, using your personalized QR code or by sending your profile link through messaging!
Can I update my custom link?
Your profile's custom link can not be altered to protect other users from duplicate profile links.
What material are the NFC Cards?
Our NFC Cards are durable plastic, allowing your NFC business card to last much longer than a standard business card.
Feature & Subscription FAQs
Use all the features BitSignal offers to the fullest.
What is BitSignal Pro?
BitSignal Pro unlocks a full swath of customization options, including both cosmetic and functional features. Unlimited buttons, scheduling, and advanced messaging all unlock in the Pro tier. Learn more about Pro.
What is BitSignal Enterprise?
BitSignal Enterprise is a digital business card solution for full businesses. Add users to your account, sort them by groups, and create profiles for every aspect of your business. Learn more about Enterprise.
What is BitSignal Events?
BitSignal Events is your solution for tracking and connecting attendees at your event with your vendors, employees, and other attendees. Create a digital event badge, and your attendees can build out an exportable list of connections they made at your event. Learn more about BitSignal Events.
What is BitSignal Jobs?
BitSignal Jobs is an optional feature that can be enabled in your account settings that allows you to add a resumé to your bio and helps you connect with potential employers.
What analytics can I see from my account?
In the Basic tier, you can see how many people viewed your profile and how many people downloaded the information from it. In Pro, you can also see how many times each of your buttons have been pressed. In Enterprise, you can see each of your employee's profile views, Group performance, company-wide button clicks, and more!
How do I set up Scheduling?
To enable Scheduling on your profile, you first have to have a Calendly account to get your custom Calendly link. You also must have BitSignal Pro. Once you have your custom link, go to the Scheduling tab in your Digital Business Card settings, enable scheduling, and add your link! This will automatically add a scheduling button to your profile!
How do I set my profile to redirect to a different link?
In your account settings, there is an option called 'Account Type' with a drop-down. Instead of 'Digital Business Card', select 'Simple Redirect'. You can then add the link you wish to redirect too!
Does BitSignal have an Affiliate Program?
Not at the moment, but if you are interested in becoming a BitSignal Ambassador, email ask@mybitsignal.com with inquiries.
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